Frequently asked questions.

Q: How does telehealth therapy work?

A: Telehealth therapy allows you to meet with your therapist virtually from a private, comfortable space of your choice. Sessions are conducted via a secure, HIPAA-compliant platform.

Q: Is online therapy effective?

A: Yes! Research shows that online therapy is just as effective as in-person sessions for many individuals, particularly those managing anxiety, depression, and PTSD. Studies analyzing over 60 cases have found that virtual therapy provides meaningful support, offering the same benefits as face-to-face counseling. With the added convenience and accessibility of telehealth, many people find it easier to stay consistent with their therapy, leading to lasting progress.

Q: What issues do you specialize in?

  • Adolescent and teen mental/behavioral health

  • Anger management

  • Anxiety

  • Bipolar disorder

  • Depression

  • Family relationships

  • Grief and bereavement

  • Intimate and romantic relationships

  • Medical issues/physical health

  • Military and veteran support

  • PTSD

  • Sex and intimacy issues

  • Somatic symptom disorder

  • Stress

  • Suicidal ideation and/or self-harming

  • Trauma

  • Traumatic brain injury

Q: How long is a session?

Sessions are typically 45-55 minutes long.

Q: Do you accept insurance?

Yes we do! We accept the following:

Aetna

Anthem Blue Cross and Blue Shield

Anthem EAP - Bank of America

Blue Cross Blue Shield of Massachusetts

Cigna

Q: Am I required to be physically located in Virginia to receive telehealth therapy?

Yes, you must be physically located in the state of Virginia to receive telehealth therapy through Providence Counseling. Licensing regulations require that therapists provide services only to clients in the states where they are licensed. If you are currently in Virginia—whether in Richmond, Charlottesville, Norfolk, Virginia Beach, Hampton, or anywhere else in the state—you are eligible for our online therapy services. If you have any questions about eligibility, feel free to contact us for more details.